Refund & Cancellation Policy

Consultation appointments may be cancelled or rescheduled with prior notice, subject to availability.
We kindly ask that you notify us as early as possible if you are unable to attend your scheduled appointment.

Rescheduled consultations retain their original fee and are applied to the new appointment date.

Consultation fees are non-refundable.

This applies regardless of whether the consultation has taken place, as time is reserved specifically for your appointment and professional preparation occurs in advance.

By booking a consultation through our website, you acknowledge and accept that consultation fees are non-refundable.

If a consultation is missed without prior notice, the consultation fee remains payable and cannot be transferred, credited, or refunded.

This applies regardless of the reason for non-attendance.

Surgical procedures and treatment coordination are not booked or paid for through the website.

All matters related to surgical planning, fees, deposits, and potential refund terms are handled separately via direct communication and are governed by the specific terms provided at that time.

We recognize that patients seeking care for pelvic conditions may experience unexpected health changes or serious circumstances.

While consultation fees remain non-refundable, we encourage you to contact us if exceptional circumstances arise. Requests will be reviewed with care and consideration, at our discretion.

This Cancellation & Refund Policy may be updated periodically to reflect changes in services or operational requirements.
The most current version will always be available on this page.

For questions regarding cancellations or this policy, please contact us using the form below.